Santa Delivers All Year Round is committed to fairness, transparency, and mutual respect in every interaction between donors, recipients, volunteers, and staff. All participants—whether requesting or offering assistance—are expected to uphold honesty, integrity, and a commitment to ethical conduct.
Clients agree to the following:
a. Treat all volunteers, staff, and donors with respect. Harassment, threats, or abuse will result in disqualification and may involve law enforcement.
b. Communicate only through official channels: verified email, phone, or our business messenger platform.
c. Be truthful on applications and disclose any additional aid received, including other holiday assistance.
d. Understand that receiving over $100 in aid (excluding rent, mortgage, or utility support) from multiple programs may result in disqualification and possible criminal investigation.
e. Never solicit additional gifts, money, or favors from donors.
f. Refrain from selling or attempting to sell any items received from the organization. This is considered fraud.
g. Avoid misinformation, exaggeration, or withholding relevant details that impact eligibility.
h. Acknowledge that repeated violations or fraud may result in disqualification and legal action under Indiana Code § 35-43-5 (charity fraud).
Donors agree to:
a. Treat clients, staff, and volunteers with empathy, respect, and discretion.
b. Respect the confidentiality of all client information, even when shared voluntarily.
c. Avoid contacting clients outside of official Santa Delivers All Year Round platforms.
d. Allow redistribution of excess donations in accordance with the organization’s mission and best practices.
e. Understand that while donor intent is respected, the final allocation of resources lies with the organization.
f. Acknowledge that names may only be provided with explicit client consent.
g. Understand that unauthorized public disclosure of client identity may lead to legal consequences under Indiana Code § 35-44.1-4-1 (public disclosure of confidential information).
a. Santa Delivers All Year Round enforces a strict zero-tolerance policy on harassment.
b. Any abusive behavior—verbal, written, or physical—may lead to removal from the program and potential legal consequences.
c. This applies to donors, clients, volunteers, and staff alike.
a. All communication must occur through official channels: our business Facebook page, email, or designated phone number.
b. Confidential information will only be discussed with individuals listed on the application or with verified organizational partners assisting with the case.
c. This ensures safety, documentation, and accountability for all parties.
a. Santa Delivers All Year Round works with other charitable organizations to verify aid, reduce duplication, and better serve families.
b. By applying, clients consent to limited data sharing for these purposes.
c. Such collaboration is solely for efficiency and does not compromise client privacy beyond what's necessary for case management.
a. All personal information collected is securely stored and used only for operational and communication purposes.
b. Data will never be sold or shared outside of what is outlined in these policies.
c. Clients may authorize limited information to be shared with donors for transparency or sponsorship purposes.
d. Any public sharing of client data without consent is strictly prohibited and may be legally actionable.
a. By applying or donating, individuals confirm they have read and accepted these terms.
b. Violations may result in disqualification, reporting to partner networks, and legal reporting when necessary.
a. Concerns or policy violations should be reported to contact@santadeliversayr.org or by phone at (219) 999-8459.
b. We are committed to investigating all reports thoroughly and respectfully.
a. Participation in Santa Delivers All Year Round is a privilege grounded in mutual trust and accountability.
b. We reserve the right to disqualify or remove any participant who violates these policies, in order to protect the integrity of our mission and those we serve.
To ensure fairness, transparency, and compliance with nonprofit standards, Santa Delivers All Year Round Inc. (Santa Delivers AYR) follows the policies and procedures below. Like other respected organizations such as Toys for Tots and The Salvation Army, we are committed to maximizing donation impact while honoring donor intent, recipient privacy, and ethical standards within our programs.
1.1 Accepted Donations
1.2 Surplus Redistribution
2.1 Eligibility & Frequency
Families may apply once every six months to ensure wide access and resources for other families in need.
2.2 Fundraising Campaigns
Available only when urgent needs arise and contingent on public support.
2.3 Seasonal Pause
Each October, financial aid is paused to focus on holiday preparation and distribution.
3.1 Distribution Criteria
3.2 Recipient Expectations
5.1 Donor Accountability
5.2 Gift Card Protocols
Volunteers are expected to:
Contact Us
Questions or concerns? Reach out to us:
Note: Policies and terms are subject to change as our organization grows.
A person can be charged with fraud or scamming if they resell donated items or misrepresent a need when soliciting donations, as this constitutes "charity fraud" and involves deceptive practices to obtain money or donations under false pretenses, potentially violating both state and federal laws depending on the severity and scope of the actions.
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